Shipping and Return Policy

•Shipping Policy•

Thank you for shopping with us! Please read our shipping policy below for more details on processing, delivery times, and returns.

Processing Time:
All orders are processed within 2-3 business days. Please note that this does not include weekends or holidays.

Shipping Time:
Once your order has been processed, the estimated shipping time is 7-10 business days, depending on the destination.

Shipping Rates:
Shipping rates will be calculated at checkout based on your location and selected shipping method.

Tracking Information:
Once your order has shipped, you will receive a tracking number via email to track your package.

Returns:
Please note that we do not provide return shipping labels. Any return shipping costs are the responsibility of the customer. For returns, please ensure the product is in its original condition and packaging. If you need assistance with the return process, feel free to contact us.

If you have any questions or concerns, please don’t hesitate to reach out. We appreciate your understanding and support!

•Return Policy•

Thank you for shopping with us! We are committed to providing high-quality products and ensuring customer satisfaction. Please review our return policy below.

Return Eligibility:
We only accept returns for products that have quality issues. All of our products are carefully inspected before shipping to ensure they meet our quality standards. Returns will not be accepted for items that appear damaged, used, or in poor condition.

Return Process:
If you believe your product has a quality issue, please contact us within 7 days of receiving your order. Your return request will be subject to review, and we may require photo evidence of the issue. After assessment, we will determine whether a return or exchange is appropriate.

Refunds and Gift Cards:
In most cases, if a return is approved, we will issue a CARENA ACCESSORIES gift card for the amount paid for the product, rather than a direct refund. The gift card can be used for future purchases on our website.

If we approve a direct return, the refund will be processed to your payment method (Credit or Debit Card, Apple Pay, or PayPal) within 3-10 business days. This period may vary depending on your bank.

Non-Refundable Items:
Products that are used, damaged, or not in their original condition will not be eligible for a return or refund.

Our return policy is valid for 7 days from the date you receive the item. If 7 days have passed since you received your purchase, we are unable to offer a refund or exchange.

If you have any questions or concerns, please do not hesitate to contact us. We are here to help and ensure you are satisfied with your purchase.